Shipping and Delivery Information

SHIPPING AND DELIVERY INFORMATION

Order processing:

Orders are typically processed and ready to ship between midnight and seven business days after receipt of your order. We aim to process all orders within this time frame, except in exceptional circumstances (Chinese New Year) or when introducing pre-order products.

Delivery time :

After shipping, your order should take between 2 and 45 days to be delivered, depending on your location and the shipping method chosen. On average, we deliver between 2 and 10 business days (excluding weekends and holidays). Please note that these times are estimates and may vary depending on transport conditions. We are not responsible for errors by our carriers (e.g. lost packages).

Delivery deadline:

We promise to deliver your order no later than 45 days after ordering. If your order is not delivered within this time, you have the right to cancel the order and request a refund. Please contact us if your order has not arrived after 45 days.